Question: How much is Shipping Cost?

Answer: We ship the items via 2 days priority mail. The shipping cost varies on the order amount. The fees are as below:

 Back To Top

Question: How do I receive the merchandises that I purchased?

Answer: First, we will send an confirmation email to you. From the email, you can check your order status. The order status will be shown as 'In Process' after purchased. We will do the shipping and handling as soon as we receive the order. Once the order is shipped, we will directly update to the order status as 'Shipped'.

 Back To Top

Question: Do you provide tracking number for shipping?

Answer: Yes. We do provide free U.S.P.S tracking number in order to assure our shipping service. We will send you the tracking number by email. We will aslo provide the tracking number on the ShweStore.com (You can view at MyAccount/ViewOrders Web page), and you can directly check your order shipping status at the United States Postal Service Website.

Back To Top

Question: What should I do if I forgot my password to SignIn?

Answer: You can reset the password at Forgot Password Web page or email us at ShweStore@ShweStore.com with your name and e-mail address.

Back To Top

Question: What should I do if I do not receive the merchandise that I purchased?

Answer: You need to contact to Customer Service (ShweStore@ShweStore.com) right away.

Back To Top

Question: What is ShweStore.Com return policy?

Answer: In general, there would be no refund. However, we will refund the full amount with investigation and approval of ShweStore.com if the merchandise is defected.

Question: How do I contact ShweStore.Com?

Answer: You can email us at ShweStore@ShweStore.com (or) LIVE CHAT online with our trained representatives for assistance.

Back To Top

Question: Do you provide shipping to other countries besides the U.S. and Canada?

Answer: We are still working on calculating the postal rate for customers outside the United States, and will be available soon.

Back To Top